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正文
In the United States, as of 2026,Uber does not have an official corporate rule that strictly bans drivers from talking on a phone. Instead, Uber mandates that drivers follow alllocal and state traffic laws, which often include strict bans on handheld phone use.
1. State and Local Laws
Ubers primary rule is that drivers must comply with the vehicle codes of the state where they operate.
- Handheld Bans:24 states and the District of Columbia currently prohibit all drivers from usinghandheldcell phones while driving. In these states, a driver must use a hands-free system (Bluetooth or speakerphone).
- No Touch Laws:Certain states, likeCaliforniaand South Carolina, have implemented no touch laws as of 2025-2026, making it illegal to even touch a phone for GPS or app notifications while the car is in motion unless it is securely mounted.
2. Ubers Internal Policies
- Mounting Requirements:Uber strongly recommends that phones be placed in asecure mountto reduce dangerous distractions.
- Dangerous Driving Policy:UbersDangerous Driving Policyclassifies distracted drivingincluding manual phone use or opening non-driving apps while in motionas a violation that can lead to permanent account deactivation.
- Professionalism:Uber and Lyft both officiallyrecommendthat drivers avoid personal phone calls during a trip to ensure a comfortable experience for the rider.
3. Record My Ride Feature
As of 2026,Uberhas expanded theRecord My Ridefeature to all 50 states. This allows drivers to use their phones front-facing camera to record video and audio of the trip for safety. These recordings are encrypted and stored on the device, only accessible if a driver submits them for anincident review.
4. Reporting Issues
If a driver is using a handheld phone or appears dangerously distracted, passengers can:
- Report the driver via theUber Help Centerunder Safety or My driver was distracted.
- Rate the driverlower than 5 stars, which alerts Uber to potential safety concerns.
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